Dealer Insight
Gregg Tompkins
Services Offered;
Warranty Compliance Review:
 Often
times dealerships may not be aware their claims don’t meet the
specific manufacturer's compliance standards until it’s too late.
Having an auditor tell you your claim procedures are less than
perfect can prove devastating. This is where WE™
can help. Along with compliance reviews, other applicable areas of
concern will be addressed, such as Warranty Expense Reports,
Dealer Self Reviews, Warranty Parts Retention and your Warranty
Receivable Aging Schedule. Warranty claims will be reviewed and
procedures implemented to greatly reduce, or eliminate, the
possibility of chargeback during an audit. WE™
also provide a written report outlining any identified deviations
from the factory policy along with suggestions to avoid them in
the future.
Warranty
Administration Training:
While manufacturers
offer classroom training for warranty administration, it doesn’t
come close to what is needed to properly prepare for, or avoid,
the stumbling blocks that occur in the real life of a service
department. You need someone to work with YOUR people, in YOUR
dealership on YOUR paperwork. With many manufacturers cutting
warranty advances, it’s important that your people are properly
trained so you have proper legitimate cash flow. Gregg is
available to assist your staff in your comfortable environment
with your paperwork that you generate on a day to day basis.
Audit Assistance:
With the number
of warranty audits increasing and becoming more devastating from
almost all of the manufacturers, it’s important that you have
someone on YOUR side to fight for you! With Gregg’s expertise, he
can offer you assistance before, during and after an audit. Gregg
can assist you before an audit by reviewing your claims for
deficiencies before the auditor does. He can also assist your
dealership with the review of all chargebacks and write appeals on
questionable debits.
Gregg's
Background:
Gregg brings years
of experience as a dealership professional along with a wealth of
knowledge. Gregg is a Warranty Expert, President of Dealer Insight
and Editor of the "Dealer Insight" Newsletter. Since joining the
WAE™,
Gregg has been named Editor of The "Wizard$ of Warranty™"
Newsletter Import Edition and Associate Editor of the GM Edition.
Gregg’s experience includes a strong background in Domestic and
Import Warranty Administration and audit proceedings. His formal
factory training in Warranty Administration includes General
Motors, Nissan and Toyota and others.
Gregg has a stellar
reputation for his knowledge of warranty and is well respected by
his peers in the industry. With Gregg’s considerable talents,
interest and insight into warranty, he will be able to assist your
dealership with any of your questions, concerns or needs related
to warranty.
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Randy Shepard &
Associates, Inc.™
Randy Shepard Sr. CEO of Randy
Shepard & Associates, Inc. |
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Company Mission |
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| Randy Shepard &
Associates, Inc.™ is the leader in automotive warranty claims processing &
administration services. Our mission is to continuously improve our
services, guaranteeing customer satisfaction. |
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Who Are We? |
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| Randy Shepard &
Associates, Inc.™ has been providing warranty claim administration since
November 1979 in the United States. We have over 30 professionally trained
employees on staff, allowing us to process claims for a variety of
manufacturers, domestic & import franchises.
Our average employee has 12+ years of
warranty processing experience. Randy Shepard & Associates, Inc.™ has
successfully represented hundreds of dealerships across the United States
in legal warranty collection and audit avoidance. |
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We Mean Business... |
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Each week we
receive thousands of claims, process them applying our complete knowledge
of each manufacturer, all while keeping our services cost effective &
efficient for you. |
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About Randy Shepard |
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Randy Shepard has been associated with
automobile dealers since 1960. He has worked in every facet, from
the ground floor up to Parts and Service Director of a multiple
store franchise. Claims
initially were only processed for Ford Motor Company. In 1987, Randy
began processing claims for DaimlerChrysler and in 1992, he added
General Motors. Due to influx and growth of multiple franchise
dealers we have also added the following imports to the mix:
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Nissan
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Kia
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Land Rover
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Jaguar
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Isuzu
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And more are being added as necessary
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In 1989, Randy began publishing the
best Ford Lincoln Mercury Newsletter available for Parts and Service
Managers called "Warranty Information Tips".
Since 1996, Randy has been publishing an all inclusive Weekly Fax
Edition of the Wizards of Warranty® Newsletter. The primary purpose
of the All-in-One newsletter is to make available all current,
up-to-date information in one reliable source. Also, by
keeping the price extremely reasonable and giving more information,
it allows dealers who have multiple franchises to purchase only
one newsletter instead of four or five. This provides many
additional opportunities to dealers. One of which, being the
ability to see what other manufacturers are doing thus being
forewarned should their manufacturer do the same.
Randy has traveled the country
holding several Warranty and Audit Awareness Workshops. He also has
represented many dealers during Mini Reviews, Audits and Dealer
Policy Board Appeals.
As CEO of Randy Shepard and
Associates, Inc.™, Randy’s role has been to dedicate his working
life to proper Warranty and Policy Administration.
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RICH ROSENTHAL
Biography
Rich has been associated with Minority Dealer
Operations since February, 1991. His previous automotive experience
was as Director of Fixed Operations. Responsibilities included:
overall management of the service, parts, body shop and rental
departments from 1972 until 1991. He was also Director of Training
and Placement for the Niagara Frontier Auto Dealers Training
Institute and taught auto repairs, collision and refinishing for
BOCES. Rich also has a degree from SUNY @ Buffalo in Business
Administration.
Currently Rich Is Tending To
Obligations With Ford Motor Company Dealer Development / Minority
Dealer Operations. Rich has also worked with General Motors,
DaimlerChrysler, Honda, Toyota, and Mazda dealers across the United
States and Canada.
He is an independent consultant for
service, parts and body shop departments for new car dealers and
independent transporation companies. Rich performs daily evaluations
of fixed operation departments and analysis of financial statements
for expenses, benchmark percentages and profitability.
Other responsibilities performed when
on assignment:
Interviews employees, observe their
performance, review productivity and processes.
Analyzes the parts department, sales,
inventory, aging inventory, percent of profit, lost sales, markup,
wholesale operation and outside purchases.
Reviews the dealers current warranty
system, claims processing, documentation, labor operations, repeat
repairs, submission, and timely collection.
Performs customer pay repair order
survey, write-up, R.O. size, explanations, up sell, and lost
opportunities.
Evaluates body shop operations,
productivity, quality, insurance opportunities, DRP and
profitability.
Identifies needed department
improvements, outline procedure for recommended changes, meet with
management to develop and implement a schedule to improve the
dealerships bottom line. Helps to establish monthly and yearly
overall objectives.
Reviews sales, expenses, and percent
of gross with management. Identifies reduction of costs , benchmark
projections and forecasts by department, monthly and yearly.
Pinpoints target areas for business
improvements. (Ex: customer relations, customer follow-up,
progressive advertising, solicits fleet and corporate accounts,
extended hours, evenings and Saturdays).
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Dealership References: |
| Mr.
Bobby Goldston - |
Family Ford, Inc.
- Florence, Alabama
Family Lincoln Mercury – Sheffield, Alabama
256-383-0621 |
| Mr.
John Carthen, Jr. - |
Riverview Ford
Mercury – Columbia, Illinois
Lakeland Ford Lincoln Mercury, Inc. – Herron, Illinois
618-281-5106 |
| Mr.
Lee Kemp - |
Forest Lake Ford –
Forest Lake, Minnesota
612-464-4600 |
| Mr.
Jim Hunt - |
Buckeye Ford
Mercury, Inc. – London, Ohio
800-800-3673 |
WAE™
is a Network of companies that works with dealers to help them avoid
audit jeopardy and the WAE™
also, Publishes the ever popular "Wizard$ Of Warranty™"
Newsletters! WAE™
offers In-Dealership Services, such as Auditing, Training, and,
Consultation.
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John Hartzog
Biography
John has spent over 13
years of his professional career perfecting his warranty
administration & training abilities. He graduated from Lurleen B.
Wallace St Junior College with an Associates degree in Applied
Computer Science in June 1987.
He was honorably discharged from the United States Air Force in July
1991 and from reserve duty in 1994.
John first began processing Honda, Acura and General Motors claims
in April 1992. He became Honda & Acura Gold Level Certified in
October 1995 and was also a Semi Finalists in the WD&S Publishing
for the 1995 Warranty Administrator of the Year.
Over the past several several years he has also been involved in
processing Ford, Lincoln, Mercury, Kia and Mazda claims for several
dealerships needing assistance. In 1994, John began training other
warranty administrators on the finer points of administering claims
to the manufacturers and assisted in maximizing the dollars
collected for each franchise he has processed for.
In July 2002, John began working with the Warranty Administration
Experts ( based in Buffalo, NY ) training and assiting dealership in
New Jersey, West Virginia, Southern Florida, Georgia and all over
the state of Alabama.
John is currently working with a number of dealerships on a regular
basis to assist them in becoming more efficient with their warranty
processing. He is available to share his 13 years of expertise with
dealerships in an effort to help them maximize the output of their
warranty department.
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