Dealer Insight
Gregg Tompkins
Services Offered;
Warranty Compliance Review:
 Often
times dealerships may not be aware their claims don’t meet the
specific manufacturer's compliance standards until it’s too late.
Having an auditor tell you your claim procedures are less than
perfect can prove devastating. This is where WE™
can help. Along with compliance reviews, other applicable areas of
concern will be addressed, such as Warranty Expense Reports,
Dealer Self Reviews, Warranty Parts Retention and your Warranty
Receivable Aging Schedule. Warranty claims will be reviewed and
procedures implemented to greatly reduce, or eliminate, the
possibility of chargeback during an audit. WE™
also provide a written report outlining any identified deviations
from the factory policy along with suggestions to avoid them in
the future.
Warranty
Administration Training:
While manufacturers
offer classroom training for warranty administration, it doesn’t
come close to what is needed to properly prepare for, or avoid,
the stumbling blocks that occur in the real life of a service
department. You need someone to work with YOUR people, in YOUR
dealership on YOUR paperwork. With many manufacturers cutting
warranty advances, it’s important that your people are properly
trained so you have proper legitimate cash flow. Gregg is
available to assist your staff in your comfortable environment
with your paperwork that you generate on a day to day basis.
Audit Assistance:
With the number
of warranty audits increasing and becoming more devastating from
almost all of the manufacturers, it’s important that you have
someone on YOUR side to fight for you! With Gregg’s expertise, he
can offer you assistance before, during and after an audit. Gregg
can assist you before an audit by reviewing your claims for
deficiencies before the auditor does. He can also assist your
dealership with the review of all chargebacks and write appeals on
questionable debits.
Gregg's
Background:
Gregg brings years
of experience as a dealership professional along with a wealth of
knowledge. Gregg is a Warranty Expert, President of Dealer Insight
and Editor of the "Dealer Insight" Newsletter. Since joining the
WAE™,
Gregg has been named Editor of The "Wizard$ of Warranty™"
Newsletter Import Edition and Associate Editor of the GM Edition.
Gregg’s experience includes a strong background in Domestic and
Import Warranty Administration and audit proceedings. His formal
factory training in Warranty Administration includes General
Motors, Nissan and Toyota and others.
Gregg has a stellar
reputation for his knowledge of warranty and is well respected by
his peers in the industry. With Gregg’s considerable talents,
interest and insight into warranty, he will be able to assist your
dealership with any of your questions, concerns or needs related
to warranty.
|