• At RS&A, Inc.™, our systems and processes utilize "State of The Art" equipment to process claims either manually, through our In-House computer systems, or "On-Line" directly through your on-site computer system.

• We are authorized to process warranty claims through Reynolds and Reynolds® , ADP®, UCS®, Adam®, DDS®, Autosoft®, Ford Aces II®, GM Dealer World®, DaimlerChrysler Dealer Connect®, DaimlerChrysler Global® and/or many other approved computer systems.

• We provide you with "Peace of Mind" that comes with the certainty that every claim is documented properly prior to submission to your specific manufacturer and that your claims adhere with the policies and procedures as outlined.

• We continuously teach dealership employees to collect every legal dollar due to them.

• Experience tells us that most dealers who process their own warranty claims in-house either leave 5% to 20% on the table, uncollected or collect more than they are entitled to, thus putting them in audit jeopardy.

• By utilizing proper Warranty Administration, we can usually increase the volume enough to more than offset any fees that we charge for our services.

• We constantly keep dealership employees aware of the many changes in Warranty Administration policy, procedures and programs.

• We have over 200 toll free telephone lines available to provide warranty expertise to the dealer and management employees at their request.

• Our claims tracking system follows all claims from start to finish. We can furnish you with a complete status report by phone or fax at your request.

Benefits of Working with Randy Shepard & Associates, Inc.™

1. More complete control of all warranty dollars.

2. Computerized tracking of every claim from submission to "final" payment.

3. Quick turnaround that reduces receivables and increases your working capital.

4. Warranty administration by the professional "Warranty Experts."

5. Avoidance of mislaid or overlooked claims.

6. Avoidance of errors in claim form execution.

7. Automatic re-submission of all rejected claims immediately.

8. Elimination of most year-end write-offs.

9. The most complete accounting records in the industry.

10. Management reports that help your managers identify and correct problems as they arise, before it's too late. One example: Dealer Progress Report.

11. Elimination of bottlenecks due to employee illness, vacation/holiday, personal time, etc.

12. Constant management review of shop efficiency.

13. By Out-Sourcing your Warranty Processing, you get the most efficient use of your dealer personnel all the time.