Claims Clean-Up
Factory Style Mini Audit
Warranty Claims Processing
What can WAE do
for you?
When Randy Shepard & Associates, Inc.™ processes your warranty claims; they:
  • Never can get lost or mislaid
  • Never get held up for vacations
  • Never get held up for sickness
  • Never get put off for being too busy
  • Never lack any required documentation
  • Never lacksignatures
  • Never cost anything for fringe benefits
  • Never cost anything for disability
  • Never cost anything for social security contributions
  • Never cost anything for hospitalization insurance
  • Never cost anything for the Employees "lost" time
  • Never demand raises
  • Never require training at your expense
  • Never require replacement of "pirated" skilled help
  • Never tie up your computer or personnel for tedious data entry
  • Never get lost when all or part of the claim needs to be appealed

YOUR PERSONNEL will be guided by the staff of Randy Shepard & Associates, Inc.™ and they:

  • Will be trained to collect every legal dollar on every claim
  • Will be kept up to the minute on every policy or procedural change
  • Will be taught the secret and necessity of all claims (Big and Small)
  • Will have access to our TOLL FREE HOTLINE when any help is needed
  • Will receive a weekly Service & Parts Newsletter
  • Will receive expert help with special programs
  • Will be taught and required to use the Oasis or any other applicable Manufacturer printout, to protect the dealer
  • Will have access to the "expertise" that comes from closing thousands of claims each week.

Benefits of Working with Randy Shepard & Associates, Inc.™

  1. More complete control of all warranty dollars.

  2. Computerized tracking of every claim from submission to final payment.

  3. Quick turnaround that reduces receivables and increases your working capital.

  4. Warranty administration by the "Warranty Experts".

  5. Avoidance of mislaid or overlooked claims.

  6. Avoidance of errors in claim form execution.

  7. Automatic re-submission of all rejected claims immediately.

  8. Elimination of most year-end write-offs.

  9. The most complete accounting records in the industry.

  10. Management reports that help your managers identify and correct problems as they arise before it's too late. Example: Dealer Progress Report.

  11. Elimination of bottlenecks due to employee illness, vacation/holiday, personal time, etc.

  12. Constant management review of shop efficiency.

  13. By Out-Sourcing your Warranty Processing, you get the most efficient use of your dealer personnel.

    14.

The RS&A™ Payment Guarantee:
You are invoiced only for claims that get paid.